Klevis Hysenlikaj

MASTER OF SCIENCE IN INFORMATION TECHNOLOGY

Selected Coursework:Linux, Information System Analysis, Application UI, Cloud Computing, E-commerce, Data Warehouse, BI, Sofware Testing & Virtualization of OS. Thesis: Electronic Sign through ID Card.

BACHELOR IN INFORMATION TECHNOLOGY AND COMMUNICATION

Selected Coursework: C/C++, Information Security, .Net Technology, SW Engineering, GIS, Network Administration & Telecommunication, Databases administration, Internet Systems, Operating Systems.

HIGH SCHOOL DIPLOMA

Participated in various informatics and science competitions.

MICROSOFT IMAGINE CUP

I designed ”The tracer.”, a Windows Phone Application.

MICROSOFT IMAGINE CUP

I designed ”Emergency App”, a Windows Phone Application.

MICROSOFT IMAGINE CUP

ENO( Energy Network Optimizer) its a Web Application about optimizing the electric energy.

70-483 Programming in C#

.NET Certification

Computer Technician

IT Manager

Team Lead / Support Engineer

Manage an L2 Support team of 15+ members, offering technical support and advice to users across multiple locations, platforms and technologies. Manage team performance and responsible for the overall development of the team. Leads and provide solution to any complex technical issues related to the organization. Review assignments for accuracy and quality. Coach all team members and motivate them to produce desired results. Write and forward regular reports to the management.

Senior Support Engineer

Coordinate and correspond to incidents tickets and requests through completion. Responsible for supporting 500+ high-level executive users within the NY Metro Area. Handle on-boarding/off-boarding procedures including procurement processing and workstation setup. Execute and deliver operation projects; post migration, server, voice, TCP/IP, DNS, Microsoft Office 365 and build/deployment of image per client’s domain.

L2 Service Desk Analyst

White glove service to 20 Executive and supported 1200+ users in the NYC headquarters office including 11 domestic offices. Diagnosed HW/SW reported issues; Mac/Windows, mobile, local/network printers, AV and VoIP phones. Assisted with training clients and Service Desk team on various common issues via admin management: Cisco Unity, MDM, ConnectWise, Microsoft Intune, Commvault Active Directory, and SCCM tools.

Senior Tech

Manage building and reconstructing the server room; administration to cabling, port/switch, and network configurations. Upgrade all assets to increase the user experience. Track assets, build PC and reimages, deploy and troubleshoot all HW and SW related matters. Dedicated remote and onsite support via after business hours and weekends.

APPLICATION SUPPORT ENGINEER

Appointed team lead of 7 members to assure all break/fix incidents are resolved effectively and swiftly. Educated Executives and trained staff team on new immovable properties application. Renovation to internal applications; property registration using Visual Basic, C, and SQL Server 2008 database.

COMPUTER TECHNICIAN

Installed SW and HW, maintained and repaired equipment. Troubleshot different computer issues, installed appropriate security measures. Configured computer networks. Provided technical support on-site or via phone or email.